I don't see a design to fit my theme, can you create a custom design for me?
Absolutely, we love creating custom designs for our customers. To ensure you receive your product in time please contact us at least 3 weeks prior to your event. 

What is your turn around time?
We generally have a turn around time of 2 weeks for complete party packages.  If you request a custom design or ask for several changes of a existent design turn around time could be up to 3 weeks.

Will I receive a proof of my items before you print them? 
Absolutely, you will receive a digital watermarked proof via email prior to printing. We will not print your items until you have reviewed and signed off on the proof, so it is essential that you get back to us as soon as possible to prevent a delay in receiving your items. Please review your proof closely for errors.

My party is in a week, can I still order from you and receive my items on time?  
We generally require at least two weeks to complete a party package. However, we do offer printable party packages for many of our designs. Contact us and we will discuss your options.

Do your printable packages have instructions included?
Yes,and  you can contact us via email  for additional assistance.

What are your business hours?
Our business hours are: 
8:00 a.m.-5:00 p.m. Monday-Friday 
10:00 a.m.-2:00 p.m. Saturday 
We are closed on Sundays.

Can I contact you by telephone?
We prefer to correspond with our customers via email. This ensures that we have a record of any questions, comments, and most importantly details or changes to your order.

What forms of payment do you accept?
At this time we accept credit card payments through PayPal . We can accept U.S. Postal Service Money Orders, however choosing this option will delay the processing of your order. You will not receive a digital proof until we receive payment.

Do I have to sign up for an account to use PayPal?
No, PayPal gives users the option to do a one time payment without having to sign up for an account.

Can you add a photo to my invitation? Will it cost extra?
Yes, we would be glad to add a photo to your invitation at no extra charge. This includes basic editing like cropping, resizing, converting to black & white/sepia. If you want us to do additional editing there will be a $5.00 fee per photo.

Do I have to buy the complete party package?
No, you can pick and choose only the item(s) you want. Please refer to our pricing page and to create a custom package to fit your needs.

I have an event planning business, can I sell your items?

Can I sell products made from the print your own party packages?
No, digital and finished products sold by La Petite Party Shoppe  are for personal use only.    

Do you offer discounts or free shipping on large orders?
We price our products cheaper than most of our competition, we do have occasional sales, but we do not offer discounts or free shipping.

Do you give refunds?

Due to the  nature of our products all sales are final. If it is determined that we are responsible for an order error we will reprint and ship the item(s) to you at no additional charge.   Refer to our Terms of Service as certain conditions do apply. 

Can I cancel my order?
You must cancel your order prior to receiving the digital proof of your items via email.

Will you create a proof of a design using my info prior to me purchasing any item(s) from your Shop?
Due to time constraints we can't create proofs for potential customers. However, we have generic proofs if you would like a better view of a specific design.

Can I make changes to my order after I have signed off on the digital proof.
Generally, the printing process begins soon after you sign off on the digital proof so it is essential for you to contacts us ASAP to see if we can make any changes. An additional fee will apply if your order must be reprinted.

How do I sign off on the digital proof?
Simply reply to the email with the phrase "Proof Approved". It is essential that you look over the proof for errors or to make changes.